Your satisfaction is our primary goal when we produce any item. All items are custom made by us or imported and customized by us. We take great care to ensure the highest quality of work and materials.
Please ensure that you take care when typing in your required wording as we will only replace items if a mistake was made by us.
Silver tarnishing is a natural process due to Hydrogen Sulfide in any material or substance coming into contact with sterling silver as well as oils in the skin and some foods. For more information on how silver tarnishes and what can affect it, you can do a simple search on Google.
To clean your silver items we recommend using either the anit-tarnish silver polish tissues available to purchase via the 'Silver Care' offering on each of our Sterling Silver item pages, or 'Goddards Silver Dip' which is widely available online.
Ordering - When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a shipment notification. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note that we are not responsible for addresses that have been entered incorrectly at checkout, and ask that you check the address on your order confirmation. If you have not received one, please contact us immediately. If your order has not been dispatched we will of course amend the address. Please note we do not send out replacements or issue refunds where the address has been entered incorrectly, but wait for the applicable carrier to return the order to us.
Back Orders & Out of Stock - If your item is not in stock for any reason, we will usually be able to have this on a back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security - When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our merchant account. They are not held in clear text on any web site or by us.
Returns, Refunds & Exchanges - You may return any non personalized or non custom made to order item within 30 days of receipt for a refund with the exception of Cremation Ashes/Urn Jewelry which is not eligible for return due to the nature of the item. Please send us a message or use the CONTACT US FORM to request an exchange/return and we will advise of the process for the particular item.
Shipping will only be refunded at the basic level if the full order is returned. Any upgraded shipping is non refundable.
The buyer is responsible for the return shipping costs. We are not responsible for returns that have not been received back by us.
Personalized items and custom made to order items are non returnable. Some of our non personalized items are custom made to order including some pendants, all initials/pendants with initials, all St Christopher pendants with Travelers Prayer and all Cremation Ashes/Urn Jewelry. Please contact us before purchase if you are unsure of elibility for return. Please take care when entering your requirements as they will be copied exactly.
Please note that we do not refund the gift wrapping.
All items being returned must be in their original condition and packaging.
All items are inspected before refunds or exchanges are processed.
We will deduct a $5 handling fee per item from exchanges or refunds. This is for sanitizing the items before we are able to re stock them. This is applicable even if the item is unworn
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All delivery dates are estimated based on the carrier's service aim and the service selected at checkout unless otherwise stated guaranteed. Many items can be shipped via an express courier service offering a guaranteed delivery date, where this service is available, it will be shown at checkout and labeled Express Guaranteed.
CUSTOMS, DUTIES & TAXES - WORLDWIDE SHIPPING
The use of this website is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
We offer worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient specified on the delivery address. We have no control over these charges and cannot predict what they may be.
It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Should you have any further queries not covered here or in our FAQ, please use the CONTACT US FORM or use the MESSAGE facitlity on mobile devices.