We would like to reassure customers that we are open for business as usual.
Our workshop heros are observing social distancing and measures have been put in place for everyone’s protection.
Due to these unprecedented times our customer services team are working remotely so are unable to take calls at present. If you have any questions or queries please use the contact us form on our website or email us at [email protected]
Please note that the below are our standard dispatch options and times, but during busy times of the year such as Christmas and Valentines Day dispatch times may be slightly longer. Dispatch days are working days and do not include the day of purchase.
We offer several shipping options and the delivery time scale will depend on the option chosen. You can see details of the shipping options we offer by clicking on Delivery underneath the Product Description and again at checkout before completing the order when choosing your shipping option.
NON PERSONALISED ITEMS
Are posted within 2-3 working days not including the order day.
Are posted within 3 working days not including the order day.
UK First Class, UK First Class Signed For, International Standard & International Tracked & Signed - these do not have a guaranteed delivery date.
UK Special Delivery, UK PRIORITY & Internationa Express - these have a guaranteed delivery date.
Please bear in mind that we do not have any control over the postal services and how long it takes them to deliver items unless it is Special Delivery to the UK. If you need something for a certain date or there is a delay in receiving your order, please refer to the FAQ's
Returns & Exchanges
You may return any non personalised or non custom made to order item with the exception of any Cremation Ashes/Urn Jewellery, within 14 days of receipt for a refund. Cremation Ashes/Urn Jewellery is not eligible for return due to the nature of the item. All items being returned must be in their original condition and packaging including any gift box.
Please note that we do not refund the gift wrapping.
Personalised items and custom made to order items are non returnable. Some of our non personalised items are custom made to order including some pendants (please contact us before purchase if you are unsure of elibility for return), all initials/pendants with initials and all St Christopher pendants with Travellers Prayer. Please take care when entering your engraving requirements as they will be copied exactly.
All items are inspected before refunds or exchanges are processed.
Your order postage will only be refunded at the basic postage level offered and any additonal cost if you chose to upgrade the postage is non refundable. If your order contained more than one item, your order postage will be refunded at the basic level only if all items in the order are returned and are eligiable for return - partial returns are not eligble for refund of any of the order postage.
The buyer is responsible for the return postage costs. We are not responsible for returns that have not been received back by us.
All returns and exchanges are subject to a handling fee per item, this is for sanitising the items before we are able to re stock them. This is applicable even if the item is unworn. The fee for silver and gold plated items is £3.00 and for solid gold items £7.00.
To return/exchange an item, please use the CONTACT US form including your order number, name and address and one of our team will get back to you to advise of the correct process to follow for your order.
If you require an exchange, please note this clearly inside the packet along with details of the item you would like in exchange. Please include your order number, name, address and your contact number. We will use this number to call you to take payment for any difference in cost, labour (if applicable) and postage & packing.
Christmas Extended Returns Period
Please note that any returnable items purchased from 1st November 2021 can be returned up to the 14th January 2022 to allow for the busy Christmas period.